Privacy Policy

1. Introduction

J Sweat Septic (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information from customers, website visitors, and other individuals who interact with us.

By using our website, contacting us, submitting a form, requesting an estimate, scheduling service, or otherwise communicating with J Sweat Septic, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Service address or property location
• Billing address
• Service request details
• Property details related to septic service
• Photos, documents, or other information you choose to provide
• Messages, emails, calls, texts, and other communications with us
• Payment-related information, when applicable

We may also collect limited technical information when you visit our website, such as your browser type, device type, IP address, pages visited, referring website, and general website usage information.

3. How We Collect Information

We may collect information when you:

• Submit a contact form or quote request
• Call, text, or email us
• Schedule service
• Request an inspection, estimate, repair, pumping, maintenance, or emergency service
• Provide photos, documents, or property details
• Make a payment
• Leave a review or provide feedback
• Use or browse our website

4. How We Use Information

J Sweat Septic may use collected information to:

• Respond to inquiries and service requests
• Provide estimates, quotes, and recommendations
• Schedule and perform septic-related services
• Communicate about appointments, service updates, invoices, payments, or follow-up needs
• Process payments and maintain billing records
• Maintain customer service history and business records
• Coordinate with subcontractors, inspectors, permitting offices, utility locators, suppliers, or other service providers when needed
• Improve our website, services, customer experience, and internal operations
• Protect our rights, property, business, customers, and employees
• Comply with legal, regulatory, insurance, tax, permitting, or recordkeeping obligations

5. Calls, Text Messages, and Email Communication

By providing your phone number or email address, you authorize J Sweat Septic to contact you regarding your inquiry, estimate, appointment, service request, invoice, payment, or related business matter.

We may communicate by phone, voicemail, text message, email, or other reasonable methods. Message and data rates may apply for text messages depending on your mobile carrier.

You may request that we stop non-essential communications by contacting us. However, we may still contact you when necessary for active service, billing, legal, safety, or business-related reasons.

6. Website Analytics, Cookies, and Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, measure performance, improve user experience, and support marketing or advertising efforts.

These tools may collect information such as pages visited, time spent on the website, device type, browser type, referral source, general location, and interactions with website content.

You can usually adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

7. Payments and Financial Information

If we accept online, card, or electronic payments, payment information may be processed by third-party payment processors. J Sweat Septic does not intentionally store full credit card numbers or sensitive payment credentials on its website.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

8. How We Share Information

J Sweat Septic does not sell personal information. We may share information only when reasonably necessary for business, service, legal, or operational purposes, including with:

• Employees, contractors, or subcontractors assisting with service
• Payment processors
• Scheduling, email, website, hosting, analytics, or customer management providers
• Suppliers, disposal facilities, inspectors, engineers, utility locators, or permitting agencies
• Insurance providers, accountants, attorneys, or professional advisors
• Collection services or legal authorities when necessary
• Government agencies, regulators, courts, or law enforcement when required by law

We may also share information to protect the safety, rights, property, and legal interests of J Sweat Septic, our customers, employees, or others.

9. Photos, Videos, and Service Documentation

During estimates, inspections, service calls, repairs, installations, or related work, J Sweat Septic may take photos, videos, notes, measurements, or other documentation of the property, septic system, equipment, access points, site conditions, and completed work.

This documentation may be used for estimates, service records, invoices, quality control, permitting, insurance, dispute resolution, employee training, or communication with the Customer.

We will not publicly post photos or videos